Terms & Conditions
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TERMS OF SERVICE
By purchasing the Support Plans you are indicating your agreement to be bound by the following Terms of Service:
1. Availability of Services
- Techy Business Services online Technical support services and products (collectively, the “Support Plan”) are available only to one (1) registered user (each, a “Member”) for one (1) or more computer systems subject to the Member contacting Techy Business Services Ltd.
- Technology Support services can only be provided to Members who have available support sessions on the account. All additional sessions required to complete any support service must be purchased on the Member’s account prior to completion.
2. Supported Technology
The Support Plans include online support services for all Microsoft platforms, devices, operating systems, applications and other items listed on the Technology Support website. As new computer technology becomes generally available, Technology Support will use its best efforts to support such technology also.
3. Our Responsibilities
Technology Support will use its best efforts to resolve Members’ computer technical problems.. Technology Support will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live and online response times may be delayed due to research and inquiries, as may be necessary. Technology Support live or online technical support does not assure that every request for technical support will be resolved to Member’s satisfaction, and Technology Support responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by online support. Technology Support has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Member’s technical problem.
4. Member’s Responsibilities
Member is responsible for providing Technology Support with complete information concerning each Computer System. Prior to seeking technical support, Member is solely responsible for adequate protection and backup of Member’s data, software and/or hardware. Member shall not provide Member’s password to any third person or permit its use by any third person. Member understands and acknowledges that neither Technology Support nor any of its third-party product or service providers shall be responsible for any lost data, re-run time, inaccurate output, or work delays resulting from any technical support services, other services, or products provided by Technology Support.
5. Optional Services
Optional onsite services for software, hardware, installations, training, and other support services outside the scope of the standard Support Plan are available on an hourly basis. Additional service charges will apply for an onsite support visit and will be quoted on a case-by-case basis.
6. Third-Party Link and Content Disclaimer
Links contained in the Technology Support website may cause a user to leave the Technology Support website. Such linked websites are not under the control of Technology Support and Technology Support is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. Technology Support provides these links from the Technology Support website only as a convenience, and the inclusion of any link does not imply any endorsement by Technology Support of the website or any of its contents. All users use materials and information in third-party websites at their own risk.
8. Renewal and Cancellation
Each Technology Support Support Plan allows sessions to remain active on the Member’s account for a period of 12 months from purchase and will need to be renewed when all sessions have been used on the Member’s account. Member’s can purchase Support Plans via Technology Support website. Refunds will not be given for cancelled Support Plans.
9. Memberships Non-Transferable
Technology Support Support Plans, and all rights of Members to receive Membership Services, are non-transferable.
10. NO WARRANTIES
Technology Support SUPPORT PLANS, THE Technology Support WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE Technology Support WEBSITE), AND ALL OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY TECHNOLOGY Support AND ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Technology Support ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR OTHER INADEQUACIES IN THE MEMBERSHIP SERVICES, THE Technology Support WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFENCED OR LINKED TO IN THE Technology Support WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY Technology Support OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS.
11. LIMITATION OF LIABILITY
IN NO EVENT SHALL Technology Support BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOST PROFITS, OR COMPUTER HARDWARE DAMAGE, IN CONNECTION WITH ANY OF THE MEMBERSHIP SERVICES, THE Technology Support WEBSITE (INCLUDING ALL INFORMATION, SERVICES, AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ASK DR. TECH WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY Technology Support OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS, WHETHER SUCH PERSON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12. Force Majeure
In the event Technology Support’s delivery of the Support Plan is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties; computer “hacking” attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond Technology Support’s reasonable control, then Technology Support shall be excused from such delivery to the extent that it is delayed or prevented by such cause.
13. Modifications to Terms of Service
Technology Support reserves the right to amend the Terms of Service that govern use of the Support Plans and the Technology Support website at any time by (a) posting a revised version of the Terms of Service on the Technology Support website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Member provides to Technology Support. Member is responsible for regularly reviewing the Technology Support website to be notified of any amendments to the Terms of Service. Member’s continued use of the Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent to Member shall be deemed acceptance by Member of the amended Terms of Service.
14. Fair Usage Policy; Suspension or Termination of Web & Email Services
Though Technology Support has set no fixed limit on the amount of data transfer or storage limits on its Web & Email Hosting Services, each Member’s use of the Hosting Services is subject to Technology Support’s “fair use” policy. Under this policy, if at any time, in Technology Support’s sole discretion, Member’s use exceeds the level of use reasonably expected from someone using the Web & Email Hosting for individual use or for business use, then Technology Support reserves the right to suspend or terminate Member’s Hosting Services. In addition, Technology Support reserves the right to suspend or terminate any Hosting Services of any Member that Technology Support, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Member, or (c) for any anything that is not within its intended use.